Reference

Terms & Conditions for Your Account

poa 88 Terms & Conditions explain how you open, use and protect your account across our Indonesia-facing lobby.

Account stepsWallet checksLocal accessPolicy contacts
poa 88 Terms & Conditions for Your Account
TERMS HELP DESK

Where to Ask About These Terms

A clear contact route helps when a clause affects your account, wallet status or access request. We keep policy questions separate from game questions so you can explain the exact issue, attach a receipt when a payment clause is involved and receive a focused response. If you are in Yogyakarta or elsewhere in Indonesia, use the support route shown through our account area and include the email or phone detail linked to your account. Do not send passwords or one-time codes when asking about Terms & Conditions.

Team online

Account policy route

Use the support contact inside your account when you need a clause explained. Include your registered phone detail, the section title and the account step that caused concern. We can then match your request to the right Terms & Conditions without asking for your password.

Wallet status query

For a DANA, OVO, GoPay or QRIS question, send the transaction reference and selected payment route through the account support path. A receipt helps us check the status against the applicable wallet clause while keeping your login credentials and verification codes private.

Access clarification

If you are unsure whether the service is available in your location, contact us before opening an account. Tell us your country or region and the relevant account question. Eligibility depends on local law, and our support team can point you to the applicable policy wording.

ACCOUNT SAFETY

What We Handle Under These Rules

Our Terms & Conditions work alongside the account controls used during login, phone verification and payment status checks.

Account details

We use the details you provide to create and maintain your account, confirm the requested account step and respond to policy questions. Review your submitted phone or contact details before continuing, because inaccurate information can delay a verification or create confusion about which Terms & Conditions apply.

Cookies and browser use

Cookies and similar browser records may support login continuity, policy display and basic account navigation. Your phone, tablet or desktop can show the same Terms & Conditions, but clearing cookies may require you to sign in again before reaching the account area.

Login protection

You are responsible for keeping your password and one-time verification code private. Our rules do not treat a message from another person as permission to use your account. If you suspect access was shared, contact us through the account support route before changing payment details.

Payment records

A DANA, OVO, GoPay or QRIS reference may be retained with the related account request so we can match a receipt to a wallet status. Bank transfer and virtual account records may be checked in the same way when a transaction question is raised.

Retention questions

Our Terms & Conditions explain that some account, verification and transaction records may remain available for the period needed to operate the service, resolve disputes or meet legal requirements. Ask support which record your request concerns and we will direct you to the relevant policy wording.

Change requests

To request a correction to your account details or ask how a policy change affects you, contact us from the registered account route. State the requested change clearly, avoid sending secret credentials and keep the support reference so you can follow the same case.

Terms & Conditions Questions Answered

These answers address the account and policy questions we expect you to ask before opening access. They cover local eligibility, verification, wallet records, browser behaviour and requests to change your details. If your situation does not fit one of these answers, contact us through the account support path and quote the relevant Terms & Conditions section. We can explain the process without asking you to disclose a password or one-time code.

You can read the current Terms & Conditions on this policy page before opening or using an account. Check the version shown on the page when you return, because wording may change. If a clause is unclear, contact us through the account support route with its heading.

Yes. The Terms & Conditions cover account-linked payment requests made through DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account routes. Keep your transaction reference and receipt available if you ask us to clarify a wallet status or record.

You must provide accurate account details and may need to complete phone verification before account access. The exact check can depend on the request and location. Access depends on local law, so confirm that using the service is permitted where you are located.

Yes. Contact us from the account route linked to your registered details and describe the correction you need. We may ask for enough information to identify the record, but never send your password or one-time code. We will direct the request under the relevant policy clause.

Cookies can keep your browser session connected to the policy page and account area. If you clear them on a phone, tablet or desktop, you may need to sign in again. The Terms & Conditions remain available, but your browser session may not be preserved.

We may update the Terms & Conditions when the service, account process or legal requirements change. We will present the revised wording through the policy page and identify the applicable version. Read the new text before continuing, especially if it affects wallet checks or account access.

Use the support contact inside your account and explain which Terms & Conditions clause you believe was applied incorrectly. Add the case reference, account phone detail and relevant receipt when appropriate. We can review the request more accurately when you do not send secret login codes.